Mingo support: talk to us

No. Mingo has no sign-in: open the app and tap Start now. If you received an access code for Mingo Pro, tap Redeem your code on the first screen instead.

There is no account to sync, so make a backup first. On the Profile tab, tap the gear to open Settings, then Import & Export Data under Journey Settings, and tap Export Data. On the new phone, use Import Data with that file. Importing replaces everything on the new phone, and progress photos are not part of the backup.

Mingo is free to download, and the getting-started tour lets you make your first entry of each kind for free. Adding new doses, meals, weights, photos, side effects or activities after that needs Mingo Pro. Editing or deleting what you already logged is always free.

Check that the phone is signed in to the App Store or Google Play with the account you paid with. If Mingo Pro still isn't active, send us a message with the RevenueCat ID shown in Settings under Account, and we'll sort it out.

Ozempic, Wegovy (injection and pill), Mounjaro, Zepbound, Saxenda, Trulicity, Victoza, Rybelsus, compounded semaglutide and tirzepatide, Byetta, Bydureon and more. If yours isn't on the list, choose Other.

Yes. When you log a shot, pick the location: left or right arm, upper or lower stomach (left, center or right), or the inner or outer thigh on either side.

No. Mingo is a tracker: it records what you and your prescriber decided and doesn't give medical advice. Ask your doctor or pharmacist about doses and side effects.

Yes. In Settings, tap Export medical report under Journey Settings, pick a period (the last 30 or 90 days, 6 months, since you started treatment, or your own dates) and tap Generate report to get a PDF you can share.

On your phone. Your logs and progress photos are saved on the device, not in an online account. When you log a meal by photo, voice or text, Mingo sends it to our server to estimate the nutrients. More in our Privacy Policy.

In Settings, tap Delete Account under Account and confirm. This erases your logs and settings and can't be undone. It doesn't cancel a subscription: do that in the App Store or Google Play.

Subscriptions are billed by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. Or open your Google Play subscriptions directly.

Apple and Google handle refunds under their own policies. Request one at reportaproblem.apple.com or from your Google Play order history.

In Settings, tap Notifications, then Shot reminders. Choose the time, a heads-up before it, and whether to remind you again 2 hours later if you miss it. The reminder days follow your treatment protocol, which you change in Treatment Settings.

Tap the button to log a meal, then describe it, speak it, take a photo with Meal Scan, scan a barcode or search for a food. Mingo estimates the calories, protein, carbs, fat and fiber, and you can adjust them before saving.

In Settings, tap Connect Health under Journey Settings. On iPhone, Mingo reads steps, workouts, height, weight and water, and saves the workouts you log in Mingo to Apple Health. On Android, it reads from Health Connect. It isn't available on iPad.

In Settings, Edit Units (under Journey Settings) switches weight between kg and lb, height between cm and ft/in, and water between ml and oz. Language, under Preferences, offers more than 40 languages; until you pick one, Mingo follows your phone's language.