Terms of Use

Last updated: August 27, 2026

Agreement Overview

These Terms of Use and Service (the “Agreement”) constitute a legally binding contract between Agora Labs Tecnologia e Marketing Ltda. (“Company,” “Agora Labs,” “we,” “our,” or “us”), CNPJ 58.310.168/0001-83, and you, the individual downloading, installing, or using the Mingo application (the “App”). By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by all terms set forth in this Agreement. If you do not agree, please discontinue use immediately and uninstall the App.

IMPORTANT: THIS AGREEMENT INCLUDES A MEDICAL DISCLAIMER IN SECTION 2, DISCLAIMERS OF WARRANTIES, AND LIMITATIONS OF LIABILITY THAT AFFECT YOUR LEGAL RIGHTS.

1. Description of Services

Mingo is a personal health-tracking application designed to help users log and monitor their GLP-1 medication doses (such as semaglutide and similar treatments), body weight, progress photos, water intake, and fiber consumption. The App integrates with Apple Health to import and synchronize health-related data at the user’s discretion.

The App is provided as a self-management and tracking tool only. It does not diagnose, treat, cure, or prevent any disease or medical condition, nor does it provide medical advice of any kind.

2. Medical Disclaimer and Limitation of Guidance

2.1 No Medical Advice

The App is strictly a tracking and logging tool. Agora Labs does not provide medical advice, treatment recommendations, dosage guidance, or any form of clinical recommendation. All information displayed within the App is for informational and self-tracking purposes only and should not be interpreted as a substitute for professional medical advice, diagnosis, or treatment.

2.2 Consult Your Healthcare Provider

You should always consult a qualified healthcare provider before starting, modifying, or discontinuing any medication, including GLP-1 receptor agonists. Any decisions regarding your health and treatment are solely your responsibility. Agora Labs expressly disclaims any liability arising from your reliance on the App for medical decisions.

2.3 No Doctor-Patient Relationship

Use of the App does not create a doctor-patient, therapist-patient, or any other healthcare professional relationship between you and Agora Labs. The App is not a medical device and is not intended to be used as one.

2.4 Emergency Situations

The App is not designed for use in medical emergencies. If you are experiencing a medical emergency, contact your local emergency services immediately.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years of age to use the App. By using the App, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this Agreement.

3.2 Registration

Certain features of the App may require account creation. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Data Privacy and Security

4.1 Local-First Architecture

Mingo is designed with a local-first, privacy-centric architecture. All personal health data—including medication dose logs, weight entries, water and fiber intake, and progress photos—is stored exclusively on your device. We do not transmit, upload, or store your personal health data on any external server or cloud database.

4.2 Progress Photos

Progress photos taken or imported within the App are stored locally on your device only. These photos are never uploaded to, transmitted to, or stored on any external server.

4.3 Food Photo Processing

If you use features that involve food photo analysis, such photos are processed in real-time for nutritional estimation purposes and are immediately discarded after processing. No food photos are retained or stored beyond the momentary processing required to deliver the feature. The resulting data is saved locally on your device only.

4.4 Apple Health Integration

The App may access and synchronize data from Apple Health with your explicit permission. This data is used solely within the App for display and tracking purposes and is governed by Apple’s Health Data policies. Agora Labs does not access, store, or transmit Apple Health data to any external server.

4.5 Anonymization

Any analytics or diagnostic data collected for the purpose of improving the App is fully anonymized and cannot be used to identify individual users. This anonymized data contains no personal health information.

4.6 Privacy Policy

For further details on our data practices, please refer to our Privacy Policy, which supplements this Agreement.

5. License and Restrictions

5.1 License Grant

Subject to your compliance with this Agreement, Agora Labs grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on a compatible device that you own or control, for your personal, non-commercial use.

If you obtained the App from the Apple App Store, this license is limited to Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, and may also be used by accounts associated with you through Family Sharing. If you obtained it from Google Play, the Google Play Terms of Service apply.

5.2 Restrictions

You may not:

Copy, distribute, modify, reverse-engineer, decompile, or disassemble the App or any part of its source code.
Use the App for any commercial purpose without prior written consent from Agora Labs.
Attempt to bypass, disable, or circumvent any security features or access controls of the App.
Use automated systems, bots, scrapers, or similar technologies to access or interact with the App.
Disrupt, interfere with, or compromise the integrity or performance of the App or its underlying infrastructure.
Use the App in any manner that violates applicable laws or regulations.

6. Intellectual Property

6.1 Ownership

The App, including all content, features, functionality, software, design, trademarks, and documentation, is and remains the exclusive property of Agora Labs and its licensors. All rights not expressly granted herein are reserved.

6.2 User Feedback

Any feedback, suggestions, or ideas you provide regarding the App may be used by Agora Labs without any obligation of compensation, attribution, or confidentiality.

6.3 Third-Party Components

The App may incorporate third-party software or libraries, which are subject to their respective license terms. In the event of a conflict between this Agreement and any third-party license, the third-party license shall prevail with respect to that component.

7. Subscriptions and Payments

7.1 Subscription Plans

The App offers monthly, annual, and lifetime access options. Prices vary by territory and are displayed in the App before purchase. Subscription plans renew automatically at the end of each period unless cancelled prior to renewal. The lifetime option is a one-time payment providing perpetual access to premium features, with no renewal or recurring charges.

7.2 Payment Processing

Payments are processed through the Apple App Store, Google Play Store (collectively, the “App Stores”), or, for purchases made outside the app stores, through Stripe. Payment terms, billing cycles, and payment methods are governed by the respective provider’s terms and conditions. Agora Labs does not directly collect, process, or store your payment card information.

7.3 Automatic Renewal

Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current billing period. Renewal charges will be applied to your account within 24 hours prior to the end of the current period at the then-current subscription price.

7.4 Price Changes

Agora Labs reserves the right to modify subscription pricing at any time. Price changes will not affect active subscription periods and will take effect upon the next renewal. You will be notified of any price changes in advance through the App, or by the App Store where it handles the notification.

8. Cancellation and Refund Policy

8.1 Cancellation

You may cancel your subscription at any time through your account settings with the provider you purchased from. Cancellation takes effect at the end of the current billing period, and you retain access to premium features until then. Agora Labs does not process cancellations directly for App Store purchases.

iPhone: Settings → your name → Subscriptions → Mingo → Cancel Subscription
Android: Google Play → profile → Payments & subscriptions → Subscriptions → Mingo → Cancel

8.2 Refund Policy

Refunds for purchases made through the App Stores are governed by their respective policies:

Apple App Store: requests must be submitted directly to Apple at reportaproblem.apple.com. Apple determines refund eligibility under its own policies.
Google Play Store: Google Play provides automatic refunds if requested within 48 hours of purchase. After this period, requests must be submitted to Google Play support.

Agora Labs cannot process refunds for App Store purchases directly. For billing disputes relating to those purchases, please contact the respective App Store’s customer support.

8.3 Lifetime Access

Lifetime purchases are non-recurring. Refund eligibility is subject to the respective provider’s refund policy as described in Section 8.2.

8.4 EU and UK Consumers

If you are a consumer in the European Union or the United Kingdom, you have a 14-day statutory right of withdrawal for distance contracts. Where the purchase flow collects your express consent to begin supply of digital content immediately, you may lose that right in respect of content already supplied. This does not affect any remedy available to you for content that is faulty or not as described.

9. Customer Support

9.1 Contact

For questions, issues, or support requests, you may contact us at agora.apps.dev@gmail.com.

9.2 Response Time

Agora Labs commits to a minimum service level of one (1) business day for initial response to customer support inquiries. Business days are Monday through Friday, excluding public holidays. Complex matters may require additional time.

9.3 Scope of Support

Customer support covers technical issues, account inquiries, billing questions, and general feedback about the App. Customer support does not include medical advice, health guidance, or treatment recommendations of any kind.

10. User Content and Submissions

10.1 User Content

You may provide content through the App, including feedback, reviews, and suggestions (“User Submissions”). You are solely responsible for any content you submit.

10.2 License to User Submissions

By submitting User Submissions, you grant Agora Labs a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such submissions for the purpose of improving and promoting the App. This does not apply to your personal health data, which remains on your device and is never transmitted to us.

10.3 Content Moderation

Agora Labs reserves the right to remove or edit any User Submissions at its sole discretion, without prior notice, for any reason.

11. Account Termination

Agora Labs reserves the right to suspend or terminate your access to the App for violation of this Agreement or suspected fraudulent activity. You may stop using the App at any time, or request termination by contacting customer support at agora.apps.dev@gmail.com.

If your access ends for any reason, you remain responsible for cancelling your own subscription through the relevant App Store — we cannot cancel it for you. Upon termination, your locally stored data remains on your device unless you delete it or remove the App.

12. Disclaimers of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. AGORA LABS DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

AGORA LABS MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED THROUGH THE APP FOR HEALTH OR MEDICAL PURPOSES. THE APP IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Your mandatory consumer rights are unaffected.

13. Indemnification

You agree to indemnify, defend, and hold harmless Agora Labs and its officers, directors, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the App; (b) your violation of this Agreement; (c) your violation of any applicable law or regulation; or (d) any health-related decisions made based on information displayed in the App. This does not apply to the extent a claim arises from our own negligence or breach.

14. Governing Law and Disputes

This Agreement shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil, without regard to conflict of law principles. The courts of Curitiba, Paraná, Brazil shall have jurisdiction.

If you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory consumer protection law in your country of habitual residence, and you may bring proceedings in the courts of your own country. Nothing in this Agreement restricts a Brazilian consumer’s right under Article 101 of the Código de Defesa do Consumidor to bring proceedings in the courts of their own domicile.

Before commencing formal proceedings, please contact us at agora.apps.dev@gmail.com. Most disputes are resolved faster by email than in court.

15. Copyright Policy

15.1 Reporting Infringements

If you believe that any content within the App infringes your copyright, please report it to andre@agoralabs.dev with detailed information including: identification of the copyrighted work, the infringing material and where it appears, your contact information, and a statement of good faith belief that the use is unauthorised.

15.2 False Notifications

Agora Labs reserves the right to seek damages for knowingly false or misleading infringement notifications.

16. Apple and Google

If you downloaded Mingo from Google Play, the Google Play Terms of Service govern that download. Google is not a party to this Agreement, is not responsible for the App, provides no support for it, and gives no warranty in respect of it.

If you downloaded Mingo from the Apple App Store, you acknowledge that:

This Agreement is between you and Agora Labs, not Apple, and Apple is not responsible for the App or its content.
Agora Labs is solely responsible for providing any maintenance and support. Apple has no obligation whatsoever to furnish any.
If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform are Agora Labs’ responsibility.
Agora Labs, not Apple, is responsible for addressing any claim relating to the App, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, claims under consumer protection law, and any claim arising in connection with the App’s use of the HealthKit framework.
Agora Labs, not Apple, is responsible for investigating, defending, settling and discharging any third-party intellectual property claim relating to the App.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting,” and that you are not on any U.S. Government list of prohibited or restricted parties.
You must comply with any applicable third-party terms when using the App, including your mobile carrier’s.
Apple and its subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance, have the right to enforce it against you.

17. Changes to This Agreement

Agora Labs reserves the right to modify this Agreement at any time. Material changes will be communicated to you through the App at least thirty (30) days prior to taking effect. Your continued use of the App after such changes constitutes acceptance of the revised Agreement. If you do not agree with the changes, you must discontinue use of the App.

18. Miscellaneous

18.1 Entire Agreement

This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and Agora Labs regarding the use of the App, superseding all prior agreements and understandings.

18.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 No Waiver

Failure by Agora Labs to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce such provision in the future.

18.4 Assignment

Agora Labs may assign its rights and obligations under this Agreement to any successor entity. Users will be notified of any such assignment.

18.5 Force Majeure

Agora Labs shall not be liable for any failure or delay in performing its obligations under this Agreement due to causes beyond its reasonable control, including natural disasters, war, terrorism, epidemics, government actions, or infrastructure failures.

18.6 Electronic Communications

By using the App, you consent to receiving electronic communications from Agora Labs, including notices and updates relating to the App. Marketing communications are sent only where you have opted in, and you may opt out at any time.

19. Contact Information

Agora Labs Tecnologia e Marketing Ltda. CNPJ: 58.310.168/0001-83 R. Costa Rica 727, Apt. 602, Andar 6, Curitiba, Paraná, Brazil Telephone: +55 41 93618-0103 Email: agora.apps.dev@gmail.com